House Fox wins double customer service award

November 11, 2021
The team at House Fox Estate Agents in Somerset celebrating winning two ESTAS awards for the second year running

House Fox Estate Agents have won the Best in County award for Somerset, and Silver in the Best in the South West category at the prestigious ESTAS Customer Service Awards 2021 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry in two years held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,100 guests.

Awards based on customer reviews

The ESTAS Awards: Gold for Best in County (Somerset), Silver for best in South West

Now in their 18th year, the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service. The results are based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003, addressed the live audience. He said, “You’ve had to work incredibly hard. You’ve had to adapt your businesses, and had to absorb considerable costs to follow the protocols to enable things to happen safely.  Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18-year history!”

Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown, Founder of The ESTAS said, “When we started we wanted to create a set of property awards which were completely pure, where winners are selected solely on customer service ratings from actual transactions. Eighteen years on, ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”

Dan Salmons, CEO at headline partner Coadjute said, “On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. As headline partner, Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year, and we look forward to enabling the property industry to ‘work better together’ in the coming year.”

High standards of customer service

Neil Urch, Managing Director of House Fox Estate Agents proudly displaying the team's customer service awards

Neil Urch, managing director of House Fox Estate Agents said “We are absolutely thrilled to be recognised once again in this year’s ESTAS. This is the second year running we have won Best in County and Silver for Best in the South West. It means so much to us, as we know that it’s our customers who judge our performance. We take our levels of customer service very seriously and have added many innovations to our offer. Innovations such as Personal Move Managers, Priority Search Packs, Professional Photography and free Virtual Tours makes our service unique in Somerset. We have always been very proud of the high standards of customer service we provide, and these awards prove that we are delivering what we promise.”

The awards come on top of House Fox’s listing in the Best Estate Agent Guide, voted as one of the top 3% of estate agents in the UK for the third consecutive year.