We are delighted to announce that House Fox Estate Agents has won Gold in the Best in County category as Best Estate Agent in Somerset at the ESTSAS customer service awards. In addition, the agency took silver in the Best Estate Agent in the South West category.
Customer service is our number one priority at House Fox, so we are especially pleased to win these awards. The ESTAS Awards, sponsored by Zoopla, are a celebration of all the hard work property firms put in over the year to keep their clients happy by deliver outstanding customer service. Winning means so much as the results are based purely on customer reviews from clients that have experienced a full service from their agent. ESTAS reviews can only be completed at the end of the transaction and a strict verification process ensures reviews are genuine. This year’s results have been calculated following the evaluation of 47,000 client reviews.
Property expert Phil Spencer, who has hosted the awards ceremony from its inception 17 years ago said: “The ESTAS encapsulates what your typical agent is trying to do, which is to provide an honest, transparent service for their clients, and are based on real feedback, from real clients experiencing real service from agents.
Thrilled with Best Estate Agent title
Neil Urch, Managing Director said, “We are absolutely thrilled and delighted to have won two awards at this year’s ESTAS. To be awarded Gold as Best Agent in Somerset, and silver for Best Agent in the South West is a fantastic achievement for us. It means so much to us as we know that our customers have rated how well we performed our jobs, and how happy they were with the level of service.
“We take customer service very seriously at House Fox because clients have a choice. There are any number of Estate Agents in Somerset and we work hard to maintain our reputation as a leading estate agent. We have always been very proud of the personal service we provide to our clients and winning these awards is a great endorsement of the team’s efforts in only our second year of trading.”
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