Move Managers – keeping your move, moving

May 26, 2021

At House Fox, we’re always working to make our customer care better. This is why we have introduced a new initiative to speed up, and smooth out the sales process—Personal Move Managers.

Move Managers – keeping your move, moving

The time between accepting an offer and completion can be a frustrating experience. This is why, once we find a buyer for your property, one of our in-house Move Managers will look after you. Personally.

House Fox Move Managers
L to R: Niki Urch, Debbie Wilkins, Leanne Hayden—the House Fox Move Manager team

Making your move smooth

Your Move Manager’s job is to keep your sale moving and make sure we keep you informed every step of the way. They will be in regular contact with solicitors—both yours and your buyer’s. And they will chase up your buyer’s mortgage advisor and surveyor. Your Move Manager will also keep in touch with your buyer’s conveyancer. A tricky task, but our Move Managers are very tenacious!

Your Move Manager will also keep an eye out for problems that could delay your sale. So you can rest easy knowing that everything is being done to keep your sale moving as speedily as possible.

First-class and first-hand service

We know that the success of our award-winning service is down to the quality of our team. House Fox Move Managers are knowledgeable and experienced members of staff. Your personal Move Manager knows you, and your property. So when you call, they will be able to deal with your query right away.

Unlike some agents, we don’t use call centres or messaging services. And you’ll never hear an answerphone message during office hours. We guarantee that, whether you are a seller or a buyer, you’ll get the support you need, when you need it.

Leading the pack

Move Managers are the sort of service you would expect from much more expensive estate agents. But the fact of the matter is, they don’t all provide this, preferring to let admin staff take your calls—or in some cases even call centres. To our knowledge, at the time of writing, House Fox are the only North Somerset agency to provide personal Move Managers.

It’s not the first time we’ve brought innovation to North Somerset. We were the first to introduce fairer fixed fees. And the first to provide high-quality professional photography for all properties.

We’ve won awards for our customer service, but we won’t rest on our laurels. We’re always striving to make our service better so that you move home faster.

If you’re thinking of placing your home on the market, contact us now. We guarantee you a customer-focused estate agency service like no other.