Great customer service has always been the goal at House Fox Estate Agents. That’s why we are particularly proud to have won multiple awards for best estate agent, including the ESTAS Customer Service Award. We are also listed in the Best Estate Agents Guide for the third year running—placing us in the top 5% of estate agents in the country.
Housefox were involved in both sale and purchase with us, and were thoroughly professional throughout. Niki Urch has got exceptional interpersonal skills. She was always prompt with answering any queries we had. House Fox have all the attributes of becoming a mega estate agency. I wish them all the best.
Great customer service means thinking outside of the box
We want to make our customers’ experience as smooth and as speedy as possible. That’s why we’ve introduced innovative services such as Personal Move Managers and Priority Search Packs. We were also the first estate agent in North Somerset to introduce fully inclusive professional photography.
in addition, we can put our customers in touch with no sale, no fee solicitors. And our in-house mortgage advisers are always on hand to find the best deals.
Services like these have led hundreds of customers to leave reviews on Trustpilot and on Google Business.
House Fox have proved themselves to be exceptional from start to finish of my recent property sale, they have been informative and professional at each step of the process. I can’t thank them enough for proving that selling a property can be as easy as making a cup of tea. Sell it fast with the House Fox team and if your experience is anything like mine you’ll be delighted with the service and value they provide.
More than 95% of our customer reviews are 5-star
As a relatively new company, we are committed to providing first-class customer service. So we are always delighted when a customer takes the time to write a review of our services. We charge lower, fairer, fees than traditional commission-based agents. As such, we don’t have a presence on the high street or a large budget for advertising our services. Instead, we rely on online customer reviews to spread the word.
House Fox exceeded our expectations, from start to finish. They communicated well with buyers and solicitors to achieve a speedy conclusion, we would highly recommend their service. Straight and honest. All estate agents are not the same!
Turning service into results
Of course, customer service can only be deemed great if properties are sold and bought. It is, after all, what we are employed to do. In the year leading up to the date of this article, we outsold every other North Somerset estate agent*. In June alone, we sold 65 properties valued at over 20 million pounds. In total, over 100 happy people were helped to find their dream homes.
Not resting on our customer service laurels
According to recent research published by a leading marketing group, 97% of people regard customer reviews as a key factor influencing their buying decisions. And 88% said that they hold as much store in online reviews as they would a personal recommendation.
So you can see why we work so hard to make sure our customers are satisfied with our service. All feedback, good or bad, helps us understand where we can improve. And we will continue to innovate and refine our processes to make sure we provide an attentive and professional service befitting those 5-star reviews.
We’ll leave the last word for an anonymous seller which pretty much encapsulates everything we strive for:
I am really glad I used House Fox to sell my property, I got a great service from all the staff. I felt they marketed my property very well, I had loads of viewings and I was updated each time. The photos were very professional and I had an offer very quickly. I originally had my property on the market with a different agent but had no offers in 3 months. I would strongly recommend using this agent.
Tea photo created by cookie_studio – www.freepik.com